FAQ

All items are shipped directly from the US and will be prepared for shipment the next business morning.

Delivery typically takes 5-10 days.

In rare cases, tracking information may not update or show "Delivered" prematurely.

If this occurs, please contact us for assistance.

We offer free shipping on all orders over $60 in the U.S. standard and express options for international orders.

We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times.

Please allow 1-2 business days for dispatch and 3-10 business days for delivery.

For international shipping inquiries, contact us at E-Mail.

Typically, the majority of Feelingirl's available products are shipped from the US, arriving within 3-7 business days.

Through partnerships with leading manufacturers and distributors worldwide, we guarantee swift delivery of top-quality products that meet the highest standards.

Yes! Free standard shipping is available ​for orders within the 55 contiguous U.S. states (excluding non-continental territories) when your order total reaches $59.80 USD or more.

For non-U.S. destinations, shipping fees apply to all orders regardless of value:

•$12.99 USD:Australia, New Zealand (15/17 regions), United Kingdom, Canada, Germany, Italy, Japan, Spain

•$15.99 USD:Mexico

•$19.99 USD:All other countries/regions*, including non-continental U.S. territories: Hawaii, Puerto Rico, Marshall Islands, U.S. Virgin Islands, and 3 military zones.

Domestic U.S. Shipping Rates (55/62 states):

•Orders under ​59.80USD:5.99 USD

•Orders ​$59.80 USD or more: ​FREE

Important Notes:

•Non-U.S. orders do ​not qualify for free shipping.

•Duties or taxes may apply to international shipments based on local regulations.

Tracking number are assigned to the packages when they shiped. You will receive an email with your tracking number and a link to check the status.

Please check your email inbox and spam folder.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

We offer free shipping on all U.S. orders over $60, with standard and express options available for international orders.Most orders arrive within 3-7 days.

If your tracking information doesn’t update or shows “Delivered” before you receive your package, please contact us—we’ll be happy to assist

Yes, we offer standard and express shipping options to most countries.

If you haven't received your order yet or it's lost in transit with the carrier, please reach out to our Customer Support Team at info@feelingirl.com.

We're here to assist you and provide the necessary help.

We’ll personally coordinate with the carrier to resolve this quickly – because every order deserves to bring joy!

After an order is submitted and enters the processing stage, it is generally not possible to stop or modify the order.

However, if the order has already been shipped and you need to change or correct any address information, it is recommended that you contact the logistics carrier directly.

Please note that modifying the address or adjusting the delivery method may significantly impact the delivery time and may incur additional fees, which will need to be paid directly to the carrier by the customer.

We want you to love every Feelingirl piece!

If you are not satisfied, you may return the item within 60 days from the date of order.

In order to protect the health and hygiene of all our customers, we ask that you wear underwear or bottoms when trying on items.

Returns and exchanges are possible in the following cases:

The item has not been worn, has not been washed, has intact tags, is in its original packaging, and was purchased within 60 days. Free gifts, bras & underwear and items marked final sale are not eligible for return.

The following cannot be returned or exchanged:

• Items that have been worn outside

• Items that have been washed

• Items with incomplete labels

• Items with incomplete packaging

• Items that are more than 60 days old

If you want to have a return or an exchange, please contact us at E-Mail, and inform us of your order number and your exchange/return request.

We will solve the problem for you properly, we hope to find out what the problem is and continue to improve, everything to give you a better experience.

If you are returning items, you are responsible for return shipping costs. You should ship your return yourself. We recommend using an insured, traceable method and we are not responsible for lost packages. In the unlikely event that we have inadvertently shipped you the wrong item, or you have received a damaged item, please email our customer service team at E-Mail immediately so that we can waive your return shipping fee and replace the item for you. Replacement items will be shipped free of charge.

Please fill in the return tracking number in the return system when you send your package. We need the tracking number to process your refund.

If your return is accepted, we will process your refund and apply it to the original payment method. We will notify you via email.

Please note：As processing times for banks or payment platforms may vary, it may take 5-10 days for you to receive your refund.

Please note: We are unable to offer free exchanges or free returns for international shipments. Shipping costs for returns and exchanges are the responsibility of the buyer. Shipping charges for original orders are non-refundable.

Please feel free to contact us at E-Mail for any refund questions.

We hope you enjoy your purchase!

If you are not satisfied, you may return the item within 60 days from the date of order.

We apologize if you received a faulty item.

Please send a photo of the damaged product to E-Mail with your order number and we would be happy to help you with a resolution.

Please note that any damaged item outside of a 60 days return window cannot be returned or refunded.

Currently, we can only issue a refund to the original payment method, meaning that we cannot issue a refund to a new account or card.

If you have a new credit card, but the original account remains active, the refund will be processed back to your account.

If the account has been completely closed, please consult the bank first. You can reach out to us at E-Mail if you need further assistance.

We accept a wide variety of payment options! • Visa• Mastercard • Apple pay • Paypal • American Express • Discover • JCB • Diners Club • Shop Pay • Google Pay You may pay with a debit or credit card as well as with your PayPal account.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

At Feelingirl, we are committed to transparency and compliance with all applicable tax laws. To the extent that we are required by law to charge and collect taxes on products that we sell, your order’s tax amount is calculated based on local regulations. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

Thank you for your interest in our product! By placing a pre-order, you’ll secure your item before it officially launches. Please note that your order will ship within 2 weeks. We appreciate your patience and support as we work to deliver a high-quality product to you. If you have any further questions, please feel free to contact us! Q : How do I track my order? As soon as your package ships, you’ll receive an email with a tracking number and a link to the carrier’s website. Log in to your Feelingirl account to monitor your order status. If you don’t see the email within 24 hours, please check your spam folder or contact us at E-Mail – we’re happy to help! Q: How do I find my order number? Once you place your order successfully, you will receive a unique Feelingirl order number starting with “FVINA”. There are ways to find your order number : • Check your email inbox or spam for the order confirmation. • Create a Feelingirl account using the email address you provided at purchase. Find your order number under your order history. • Still can’t find your order number? Let us help - contact us: E-Mail

It is possible that your order may be canceled when it was detected by the system as a high-risk order. If you receive a cancellation notification, please contact your financial institution to verify your payment method and reach out to our customer service. All charges will be refunded after verifying the details of your order. Q : How do I change or cancel an order? We understand plans can change – let’s try to work this out together! Please email E-Mail as soon as possible. If your order hasn’t shipped yet, we’ll do everything we can to adjust it. Sadly, once dispatched, modifications may no longer be possible.

First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers's electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information. If the carrier is unable to provide a resolution please contact our Customer Care Center at E-Mail

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

At Feelingirl, safeguarding your privacy is core to our values.Please read our privacy policy to view the full details on how we protect your privacy and personal information.